Your Partner in Sustainable Business Development
Fishbone Consulting Group provides companies and enterprises with effective business strategies focused on long term success. Our team helps companies identify their strengths and create efficient processes to give them a unique advantage over their competitors, both large and small. We are based in Pittsburgh, PA and have a regional, national and global reach.
Attain Lasting Success Through A Streamlined Business Process
If you are reading this, it’s a safe bet that something is frustrating you in your business. Maybe you can’t put your finger on it. Or maybe, you know exactly what it is and are looking for assistance in finding and implementing the solution. Whatever the case, if it is frustrating you, it's a safe bet that it is frustrating your customers too. Fortunately, Fishbone Consulting Group is here to address your concerns, create the solution and develop the metrics and training for long lasting success.
The Common Problem
Regardless of what business you are in, every single one of us shares one common enemy - variation. It shows up, grows, and causes countless problems throughout an organization. Variation usually goes undetected at first, but as it grows it affects product quality, response time, accounting practices, and customer service. Variation can make or break a customer’s experience. Some of its examples are:
This is a simple example, but keep in mind, we are looking at impacts to customers, interruptions between internal departments and negative impact to any other stakeholder (supplier, the community in which business is done, partner companies). The list is endless.
And sadly, in most cases, both are impacted at the same time.
Understanding Variation
This is the one thing everyone – owners, employees, suppliers, and customers – hate. It rears its ugly head in six basic forms.
When is the last time you really sat down and did a true evaluation of these? Be honest. What changes did you implement? What metrics did you put in place to manage them?
If you don't know or don't have the answers to these questions we should talk... CONFIDENTIALLY.
“You can’t manage what you can’t Measure” – Peter Drucker
The Solution
How can variation be battled? How can you eliminate it from your business? How can you ensure that every customer has the same experience every time? And most importantly, once it is gone, how can it be gone forever? It cannot be done with a Financial Statement Analysis. Surveys work, but oftentimes they have their own inherent bias rendering them unreliable. The only way to manage this is by obtaining solid, impartial data through observation and process analysis.
Get Started Now
Let’s discuss how we can eliminate variation in organization. Reach out to us today.